1. Processing Time
Orders are typically processed within 3 business days after payment confirmation. Please note that processing times may vary during peak periods or holidays.
2. Delivery Duration
Estimated delivery within 14 days.
3. Delivery Charges
Shipping charges are calculated based on the weight, size, and destination of your order. Any additional fees, such as customs or import taxes, are the responsibility of the customer.
4. Tracking Information
Once your order has been dispatched, a tracking number will be provided via email. You can monitor your shipment through the courier's website.
5. Delivery Issues
If you experience delays or issues with your delivery, please contact our office.
We are not responsible for delays caused by circumstances beyond our control, such as extreme weather, customs processing, or courier disruptions.
6. Failed Delivery Attempts
If a delivery attempt fails due to incorrect address information or the recipient's unavailability, the customer will be responsible for any additional re-shipping fees.
7. Changes to Policy
We reserve the right to modify this policy at any time. Updates will be posted on this website, effective immediately.